Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

21 September, 2011

ask for the person in-charge

I called our building's administration office today to ask why I haven't received a billing statement for a few months already. The person who answered the phone pointed out some things that doesn't agree with what I know of. She even raised her voice and said some sarcastic things that made me really mad. I could have brushed it off but I was already agitated since she was also saying we already have an outstanding bill of seven thousand pesos.

"Who prepares and sends out the bills?", I asked. "Not me. My officemate though is busy", she said.

I insisted she give the phone to her officemate who was not busy after all. Only then were we able to resolve the issue of the missing statements.

Customer Service and Marketing

The first girl had no business talking to me because she wasn't the person in-charge of the billing. She wasted both our time. I swear I also see some new lines on my face because of the stress she gave me!

Next time I will first ask for the person in-charge.

29 November, 2010

leave me in peace

When I go shopping, I browse different stores for hours and hours. Sometimes I end up buying nothing at all. I am not a compulsive shopper. It's no surprise that my younger sisters don't like to tag along when I shop.

A major turn off for me is when salesladies hover and suggest things for me to buy. I will leave that store in a blink of an eye! I want to shop in peace. How can I concentrate on what I am looking for if they're suggesting a new shampoo or perfume that I don't necessarily need? I will definitely forget what my purpose was in going in that store.

yummy yogurt
                                                                yummy yogurt after shopping!
To all sales ladies out there, please just approach a customer if they beckon you to help them. Or if they've been browsing the same item for hours already. Don't bombard your customers with suggestions as soon as they enter the store. Sometimes what you want us to try on doesn't even look good on us, not exactly our type or we don't even need. Please allow us to see for ourselves, we're not blind, what your store has to offer.
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